Reservations & Payments
Terms and Conditions
All bookings with the Ski Cool in St.Moritz and for our series of clinics throughout the Alps and elsewhere, are subject to these conditions.
This contract will be governed by, and construed and interpreted in accordance with, Swiss Law.
Clients attending our courses must pay the appropriate fee in full, before joining the class.
We accept payment by bank transfer, by credit card (VISA OR MASTERCARD), or by personal cheque, accompanied by the guarantee card number.
In the case of advance bookings, we will reserve your place for a maximum of three days from the date of issue of the fee note. Please return your remittance within this period to confirm your booking. No contract will exist until we receive your payment.
Prices are correct as of season 2018/2019, but may be subject to revision.
In the event of you cancelling your reservation, the following charges apply:
2 weeks notice – 10% of fee
0 to 2 weeks notice – 50% of fee.
Different conditions for cancellation stated in the booking details prevail.
Any cancellation must be notified not later than 24 hours before the lesson; no refund will be due if the cancellation is notified later then 24 hours before the lesson.
No refund will be given by the Ski School, in whole or in part, for unused lessons due to client late arrival, illness, accident, resort closure due to weather conditions or mechanical failure, or for any other cause outside the control of the Ski School.
The Ski School reserves the right to cancel its lessons for a variety of reasons. Full refunds of unused lessons will be made in this instance.
Course places are not transferable. The ski school does not insure its clients. You are obliged to insure yourself for third party liability.
We recommend that you arrange an appropriate policy, which also includes personal, medical and rescue insurance, with a licensed agent.
Minimum numbers and course duration
We require a minimum number of clients to allow these courses to run for the specified duration, as stated in the course page.
With fewer numbers, we can run some of our courses for a reduced time.
We are obliged to take into account the prevailing conditions and the standards of our clients. We, therefore, establish our program of class times, venues etc. at the beginning of each week. These arrangements are always subject to alteration in the light of prevailing circumstances.
For reasons of safety, it is a condition of booking that you will respect the professional judgment of your instructor while you are in the class.
Clients should present themselves in a fit and safe condition for physical activity in the mountain environment.
If, at any time during your course, you have cause for complaint, you must let us know immediately and we will endeavour to address the situation, to your satisfaction.
Thank you for choosing Ski Cool.
We are fully committed to providing you with the highest possible quality of service.